Helping companies to increase productivity by saving time for customer relation
Face-to-face or online, the quality of supporting documents provided by customers remains key to productivity. When this quality is not ideal, it requires a lot of back and forth between the customer and the company. This is as much a source of frustration for the customer as it is a waste of time for the employees (sales or back office).
VIALINK solutions are collaboratively built with the financial sector, integrating its business requirement and operational constraints. ViaLink leverages the most advanced technologies to optimize customer records processing.
The automated, real-time analysis of customer records smooths customer relations and increases productivity. It frees up more time for sales and/or for higher added value tasks.
Save time by digitalizing customer documents analysis
Automated analysis for a faster customer file processing: Hello Prêt case study
French real estate brokerage Hello Prêt has decided to stand out by complying to regulatory obligations of their banking customers. They analyze the customer file documents before sending them to their partner banks.
Hello Prêt decided to integrate VIALINK solution directly into their brokerage customer journey to verify automatically each supporting documents of the customer files. Brokers get the ceritificate of authenticity after few seconds.
Since Hello Prêt has been deploying VIALINK solution, bank acclaimed the brokerage company thank to the quality of the customer files provided.
In parallel, brokers have saved 5 minutes per customer file verification since it is now fully automatized and digitalized.
Double advantage: team’s productivity and bank satisfaction have both increased.